Terms and Conditions

Manufacture times:

Our standard manufacture time is 4 weeks, as most of our products are made to order for each customer. We do offer a rush order service for those with less time available. During busier periods we also work in wedding date order (this you will be asked at checkout). Most brides give themselves plenty of time before the big day, often ordering months beforehand, shortly after choosing their gown, but for those of you with less than a month to go, we also offer the following service.

Rush order Service- £10.00

This option is for those of you with less than 4 weeks to go, it includes a fee for processing your rush order and the shipping via Special delivery once the veil has been manufactured, the rush fee therefore works out to be £4.00. We cannot guarantee any dates if you do not choose this option and we will not be able to hurry it along for you. We appreciate your understanding in this matter and ask that you try not to ask for a rush order unless its absolutely necessary as rush orders delay the waiting time for the non rush orders.

Illusions bridal veils, headpieces and bridal jewellery are shipped from America where they are based. Although they are shipped very quickly from stock, they have to make it all the way over here first so still allow yourself 3-4 weeks to account for any shipping delays which could occur.

Backorder items

Occasionally Illusions bridal tiaras, jewellery and veils do have a limited amount of stock on backorder merchandise.  If you need an item sooner than the date available below, please e-mail us to see if we have any stock left on that item (All other collections including custom orders are never on backorder as they are made to order)

Rush Orders. We can usually accommodate rush orders on most veils so please do ask.

Payment Methods (payments will be shown in British pounds, Euro's and U.S Dollars at checkout, see shipping charges for orders from outside the UK below)
 
We currently accept payments by all major credit/debit cards though ProtX, cheque or postal order. Custom order payments will be requested via an e-mail containing a link to the checkout pages.

VAT All prices are subject to VAT at checkout as of 01/04/08, our registration number is 928 6339 88.

Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.  

Returns policy

For Veils. (Different policies apply to custom made items see below)

Returns will be accepted and credited (less postage) on veils that have been ordered from the site providing they meet the following criteria;

Custom Made Veils

These are non returnable as they have been made to your specification and we have no way of offering them to another customer. For a detailed look at the Distance Selling Regulations see here http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/regulation-exceptions  

If a custom made item is found to be defective in any way you must notify us immediately on the day of receipt and return it to us within the 7 day return period, it will be replaced with an identical item and all postage costs will be paid by The Wedding Veil Shop.

No returns will be accepted for any reason after the 7 day period to ensure they haven't been worn and returned.

Polite Request: We do make all veils to order - even the non custom order veils, so we would kindly ask that you didn't order more than one veil to help you to decide, with the intention of returning the other one(s) we have made for you. If it turns out your first choice wasn’t quite right, then you could reorder and try again. We have worked hard to make the site as full of lovely, detailed images as possible, to help with your choice. We also offer a sample service to get the colour right before ordering, and of course, the benefit of buying from us rather than your local bridal shop where you can try them on, is the huge choice, the custom service and the reduced prices.

For Tiaras

Returns will be accepted on tiaras, providing they are in their original condition, within 7 days from receipt.

Cancellation policy

Orders may be cancelled within 7 days of receipt (excluding rush order - custom made veils which have already been made to fit your timeframe within the 7 days)

Delivery prices

The delivery prices are as follows;

1st Class recorded -standard manufacture times £4.00 (manufucature 4 weeks).

Special Delivery -standard manufacture times £6.25 (manufacture 4 weeks)

Rush order service- plus special delivery £10.00 inclusive (manufacture 1-2 weeks or date to be pre-arranged)

Orders from outside the UK -standard manufacture time £10.00 (manufacture 4 weeks, rush orders unavailable)