What does my order status mean?
"Not sent" this is the default
setting immediately after processing, the rest of the settings will be manually set.
"Order in production please allow up
to 28 days" this will be shown after your order has been processed and ordered with the relevant manufacturers.
"Item on rush order please allow 7-10
days" this shows if you have paid for a rush order. We may also be able to give you an exact delivery date with
this option.
"Part of you order has arrived"
if you have ordered headpieces and veils from different suppliers we will wait for both items before dispatch.
"Manufacture complete, preparing for
dispatch" once we have been notified the item is complete it will be moved
to this setting whilst we prepare all the items for dispatch. All items are collected by Royal Mail from our premises.
"Ready to send" this will show
shortly before dispatch.
"Dispatched" your order will
be with you in 1-2 working days.
All of this should take up to 28 days unless you
have arranged a rush order.
